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1. Ordering & minimums
Is there really no minimum order quantity?
For printing, yes - order a single shirt or a few thousand. Per-unit pricing drops at higher quantities, but there's no order floor to unlock printing. There are two exceptions. Embroidery has a 6-piece minimum, with no setup or digitizing fee at any quantity. Game Day team gear needs 6 Game Day pieces per order - mix any Game Day styles and sizes to get there.
Do prices drop at higher quantities?
Yes - two separate discounts, both applied automatically, and they stack. Printing (DTF, DTG or embroidery) steps up every 50 pieces: 5% off at 50, 10% at 100, 15% at 150, 20% at 200, 25% at 250, and 30% at 300. Garments are 5% off at 100 pieces, 10% at 500, and 15% at 1,000. No codes and no quote needed.
Do the discounts apply per item or per order?
The two count differently. The garment discount is per order - every piece in your bag counts toward the same total, so you can mix sizes, colours and different garments freely. The printing discount is per design - each design's own quantity sets its rate. Two designs of 30 pieces each won't reach the 50-piece printing tier, but one design of 60 will.
Does the discount apply to embroidery as well as printing?
Yes - DTF, DTG and embroidery all use the same discount schedule.
Why is the price in my bag different from the price I saw while designing?
The garment volume discount is applied in your bag, so it shows there as its own line. The printing discount is already included in the per-piece price quoted in the Design Studio.
Do you handle bulk or team orders?
Yes - tell us the headcount, deadline, and decoration you need via our Contact page and we'll put together a quote around your order. Same turnaround as a regular order (6-17 business days depending on where your garments are stocked), with rush options available for tight deadlines on a case-by-case basis.
2. Design & printing
What printing methods do you offer?
Embroidery, DTF, and DTG - we'll recommend the right method based on your design, garment, and order size. Hats take embroidery or DTF; DTG is 100% cotton tees & hoodies only.
Can I see what my design will look like before I order?
Yes - the Design Studio shows your art directly on the real product as you build it. Once you order, it goes straight into the production queue, so take a look before checking out.
Does someone check my design before it prints?
Yes - every order is reviewed by our graphic team before it goes into production, checking resolution, placement, and file quality. This isn't a customer approval step (see the question above) - it's our own check before we print.
What print locations do you offer?
Front, back, and both sleeves on most garments - sleeve printing isn't available on hats or bags.
What file formats can I upload?
PNG, JPG, or SVG. PNG is best if your art needs a transparent background. Stick to RGB rather than CMYK - CMYK files are built for print presses, not screens, and can look off when previewed here.
What resolution do I need?
At least 300 DPI at your design's actual print size. Rule of thumb: multiply your design's width and height in inches by 300 for the minimum pixel size - a 4"×4" chest logo needs at least 1200×1200px, a full back print up to 4800×6000px. Watch out for AI-generated images - most default to around 1024×1024px, well under 300 DPI once sized up to chest-size or larger. Zoom in on your design in the studio before ordering; if it looks soft there, it will print soft.
Is there a file size limit?
No fixed limit - we automatically resize very large images for you, so don't worry about compressing anything yourself.
What's the maximum print size?
DTG up to 16"×20", DTF up to 13"×20" and embroidery up to 16"×15". A design can be turned to fit, so a long, narrow DTF design (like 20"×8") works too.
Will the printed colors match exactly what I see on screen?
Close, but not guaranteed exactly - screen colors and thread/ink colors can vary slightly. We don't promise an exact match to a specific color code unless agreed in writing.
3. Shipping & delivery
How long does production and delivery take?
Typically 6-17 business days total from order to delivery, depending on which warehouse currently stocks your garment and your location - and you'll see your exact delivery date at checkout, before you pay. See our Shipping Policy for the full breakdown.
Where do you ship?
Within Canada currently.
Where are you located?
8-2686 Langdon St, Abbotsford, BC V2T 3L2, Canada. In-person visits are by appointment only - book a time on our Contact page.
How will I know when my order ships?
You'll get a tracking link by email once it ships.
4. Returns, cancellations & changes
Can I cancel my order after placing it?
No - orders are final once placed and can't be cancelled online. Every item is custom-made to order and production starts quickly. If you spot a mistake, email us immediately at info@hhsprints.com with your order number; if production hasn't started yet we'll do our best to help, but can't guarantee it.
Can I change my shipping address after ordering?
Yes, any time before your order ships - visit Change Shipping Address.
What if my order arrives damaged, defective, or wrong?
Email us within 14 days of delivery with your order number and photos of the damaged item, the outer box, and the inside packing materials - and keep the item and all packaging until the claim is resolved (the carrier can require them for inspection). Production defects and wrong items are always on us - we'll replace or refund them. Damage that happened in transit is covered by us when your order has Shipment Protection; if you declined it, transit damage goes through the carrier's claim process. See our Refund Policy for the full process.
What if my package is lost in transit?
If your order included Shipment Protection, contact us within 7 days of the estimated delivery date and we'll reprint or refund it right away. If you chose "No protection" in the cart, we'll help you file a claim with the carrier and pass on whatever the carrier pays out - see our Refund Policy.
Can I return an item for the wrong size or a change of mind?
No - every item is custom-decorated to order, so standard change-of-mind returns don't apply. Review size and design carefully before ordering; see our Refund Policy for what is covered.
5. Garments
What brands can I customize?
Name brands like Adidas, Under Armour, Columbia, and Champion, alongside our own house blanks - browse the full catalog to see what's currently available.
How do I take care of my printed or embroidered item?
For DTF and DTG: turn the garment inside out and avoid high heat when washing or drying. For embroidery: stitching pierces the fabric, so on a genuinely waterproof or water-resistant garment, expect the needle holes to affect water resistance right where the design sits.