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1. Ordering & minimums
Is there really no minimum order quantity?
Correct - order a single shirt or a few thousand. Per-unit pricing drops at higher quantities, but there's no order floor to unlock printing. Embroidery orders under 12 pieces do carry a one-time digitizing fee, since that setup cost doesn't scale down with quantity.
Do prices drop at higher quantities?
Yes - 51+ pieces get 20% off, 101+ pieces get 30% off, applied automatically as you build your order.
Do you handle bulk or team orders?
Yes - tell us the headcount, deadline, and decoration you need via our Contact page and we'll put together a quote around your order. Same 6-17 business day turnaround as a regular order, with rush options available for tight deadlines on a case-by-case basis.
2. Design & printing
What printing methods do you offer?
Embroidery, DTF, and DTG - we'll recommend the right method based on your design, garment, and order size. Hats are embroidery-only; DTG is 100% cotton tees & hoodies only.
Can I see what my design will look like before I order?
Yes - the Design Studio shows your art directly on the real product as you build it. Once you order, it goes straight into the production queue, so take a look before checking out.
Does someone check my design before it prints?
Yes - every order is reviewed by our graphic team before it goes into production, checking resolution, placement, and file quality. This isn't a customer approval step (see the question above) - it's our own check before we print.
What print locations do you offer?
Front, back, and both sleeves on most garments - sleeve printing isn't available on hats or bags.
What file formats can I upload?
PNG, JPG, or SVG. PNG is best if your art needs a transparent background. Stick to RGB rather than CMYK - CMYK files are built for print presses, not screens, and can look off when previewed here.
What resolution do I need?
At least 300 DPI at your design's actual print size. Rule of thumb: multiply your design's width and height in inches by 300 for the minimum pixel size - a 4"×4" chest logo needs at least 1200×1200px, a full back print up to 4500×5100px. Watch out for AI-generated images - most default to around 1024×1024px, well under 300 DPI once sized up to chest-size or larger. Zoom in on your design in the studio before ordering; if it looks soft there, it will print soft.
Is there a file size limit?
No fixed limit - we automatically resize very large images for you, so don't worry about compressing anything yourself.
What's the maximum print size?
Up to 15"×17" for DTF and DTG designs.
Will the printed colors match exactly what I see on screen?
Close, but not guaranteed exactly - screen colors and thread/ink colors can vary slightly. We don't promise an exact match to a specific color code unless agreed in writing.
3. Shipping & delivery
How long does production and delivery take?
Typically 6-17 business days total from order to delivery, depending on which warehouse currently stocks your garment and your location. See our Shipping Policy for the full breakdown.
Where do you ship?
Within Canada currently.
Where are you located?
8-2686 Langdon St, Abbotsford, BC V2T 3L2, Canada. In-person visits are by appointment only - book a time on our Contact page.
How will I know when my order ships?
You'll get a tracking link by email once it ships.
4. Returns, cancellations & changes
Can I cancel my order after placing it?
Yes, yourself, online, any time before it enters production - visit Cancel or Change Order. Orders typically enter production once daily, so there's usually little to no window; email us immediately if you've missed it and we'll do our best, but can't guarantee it.
Can I change my shipping address after ordering?
Yes, any time before your order ships - visit Change Shipping Address.
What if my order arrives damaged, defective, or wrong?
Email us within 14 days of delivery with your order number and photos. We'll replace or refund it, at our discretion. See our Refund Policy for the full process.
What if my package is lost in transit?
Contact us within 7 days of the estimated delivery date and we'll replace or refund it.
Can I return an item for the wrong size or a change of mind?
No - every item is custom-decorated to order, so standard change-of-mind returns don't apply. Review size and design carefully before ordering; see our Refund Policy for what is covered.
5. Garments
What brands can I customize?
Name brands like Adidas, Under Armour, Columbia, and Champion, alongside our own house blanks - browse the full catalog to see what's currently available.
How do I take care of my printed or embroidered item?
For DTF and DTG: turn the garment inside out and avoid high heat when washing or drying. For embroidery: stitching pierces the fabric, so on a genuinely waterproof or water-resistant garment, expect the needle holes to affect water resistance right where the design sits.