Refund policy

1. Refunds & replacements

Because every item is custom-decorated to order, we can't accept returns or refunds for a wrong size chosen, change of mind, or color variation within normal printing/embroidery tolerance (see our Printing & Production Policy).

We'll replace or refund your order, at our discretion, if it arrives damaged or defective, the decoration doesn't match what you designed in the Design Studio, or you received the wrong item.

If your package is lost in transit - no tracking movement for an extended period, or it never arrives within 7 days of the estimated delivery date - contact us and we'll replace or refund it.

To make a claim, email info@hhsprints.com within 14 days of delivery (or, for lost packages, within 7 days of the estimated delivery date) with your order number and photos where applicable. We aim to respond within 2 business days. Approved claims are remedied by reprint/replacement where possible, or a refund to your original payment method within 5-10 business days. Shipping charges are non-refundable unless the error was ours.

2. Cancellations & changes

You can cancel your order yourself, online, any time before it enters production - visit Cancel or Change Order and enter your order number and the email used at checkout. Orders typically enter production once daily (sooner if a volume threshold is reached), so there's usually little to no window between placing an order and it entering production. If it's already too late to cancel online, email us immediately - we'll do our best, but can't guarantee it once that day's batch has started.

Need to fix your shipping address instead of cancelling? Visit Change Shipping Address any time before your order ships.